Trusted by research teams at
Start with the question
What do you need to find out?
Should we launch this?
Concept, ad, copy and packaging tests before you commit budget.
See Decide studies DecideWhat should we charge?
Price sensitivity studies, MaxDiff and feature prioritisation.
See Decide studies TrackIs our brand gaining ground?
Brand awareness, health and imagery, tracked wave on wave.
See Track studies TrackWhere do customers drop off?
CX and Voice of Customer programmes across every touchpoint.
See Track studies UnderstandHow do people really use our product?
WhatsApp diary studies and AI-moderated interviews, in their own words.
See Understand studies ReachWhat's really happening in stores?
Mystery shopping and retail audits with photo and GPS checks.
See Reach studiesThe INFER Insights platform
One platform, from the first question to the final decision.
Engaging data collection, intelligent dashboards and AI-driven insights, working as one. You listen better, understand faster and act smarter.
Primary and secondary data collection
First-hand answers from your audience on the channel they already use, plus the data you already own, in one place.
OnlineOfflineWhatsAppWeb interceptsChatbotsKiosk appsExplore INFER Surveys
Dashboards that decide
Live dashboards turn responses into clear signals, trends and recommendations, ready to share the moment data lands.
TrendsSegmentationVisual chartsKey KPIsExplore DataVizard
AI insights and automations
AI finds the patterns, suggests what to do next and runs the reporting, so your team spends its time on decisions.
RecommendationAutomationPredictionDetectionExplore Ask INFER AI VR SurveysTest it in a virtual store
Evaluate your product before taking it to market. Shoppers walk a virtual store with a VR headset or directly in the browser.
VR headsetBrowserVirtual shelfHeatmapsExplore VR Surveys
Customer experience programmes
Customer experience programmes on Web and WhatsApp, with NPS, CSAT and AI insights, set up for your industry.
Voice of CustomerNPSCSATPatientGuestExplore INFER CXCreate. Launch. Analyse. AI insights.
- 01CreateBuild surveys with logic, scripting and your branding, or let us script them.
- 02LaunchField on WhatsApp, web, mobile, kiosk or CATI, online or offline.
- 03AnalyseWatch results arrive in live dashboards, filtered and segmented your way.
- 04AI insightsGet themes, sentiment and recommended next steps, then push them to your tools.
Designed for modern brands
Every study your brand needs, run end to end.
- Brand perception
- Category behaviour
- Customer satisfaction
- Diary studies
- A/B messaging testing
- Voice of customer
- Ad effectiveness
- Experience sampling
- Price sensitivity
- Packaging test
- Emotional reaction testing
- Feature prioritisation
- Net Promoter Score
- Product-in-use study
- Needs assessment
- Copy testing
- New product concept testing
- Purchase journey
- Brand image test
- Shelf study
- MaxDiff
How we work
Use the platform, or hand us the whole study.
Questions about INFER
What is INFER?
INFER is a research technology platform from Infoline Technologies LLP. It asks your customers on WhatsApp, web, phone and in store, then turns every answer into live dashboards and AI recommendations.
What kinds of study can I run on INFER?
The Study Library lists 18 study types across four goals: decide, track, understand and reach. They range from ad testing and price sensitivity to brand tracking, WhatsApp diary studies, mystery shopping and VR Concept testing.
Which channels does INFER support?
INFER Surveys runs online and offline surveys, WhatsApp surveys, web intercepts, chatbots and kiosk apps, and studies can also be fielded by phone (CATI).
How much does INFER cost?
INFER Surveys has a free Trial for up to 50 responses a month, a Starter plan at $180 a month for up to 1,000 responses, and an Enterprise plan for 3,000 or more responses. Customer and employee experience programmes are priced on request. Prices exclude applicable taxes.
Can INFER run the study for us?
Yes. You can run studies yourself on the platform, have us script, launch and check your design, hand us the whole study from design to debrief, or ask us to build a custom app, dashboard or integration.
Is INFER secure?
Infoline Technologies LLP is certified to ISO/IEC 27001:2022 (certificate QCC/B681/1225, valid until 28 December 2028). The certified scope covers its SaaS market research platforms, including data collection and visualisation tools.